We are pleased to provide a free Click & Collect service for all of our Customers.
Same Day Collection
Click & Collect orders placed BEFORE 2pm can be collected the same day. Please allow 1-2 hours for your order to be prepared before you come to collect. Orders placed after the 2pm cut-off will be ready to collect the next day.
When you come to collect your order please ensure you have the name of the person the order is in and also your order number. We will not be able to release the items without proof of purchase. Other people can collect your order for you as long as they can provide your name and the order number.
Orders are able to be collected during our store hours which are as follows:
Monday – Friday 08:30 – 17:30
Saturday 09:00 – 17:30
Sunday 10:00 – 16:00
We will hold your order for 7 days from the date of ordering. If your order has not been collected after this time we will refund you in full and discard your order. If you encounter issues getting to the store to collect your order please contact us to let us know. If we are aware of a delay we will hold your order for longer than the stated time frame.
Cancelling or changing orders
If you would like to cancel or amend your collection order please contact us directly as soon as possible either via email at firstname.lastname@example.org or call us on 01622 844104.