Refund and Returns Policy

Refund Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@birchallstheridingshop.com and send your item to: Birchalls the Riding Shop, Pleasant View Garden Centre, Plough Wents Road, Chart Sutton, Maidstone, Kent ME17 3SA

 

Shipping returns

To return your product, you should mail your product to: Birchalls the Riding Shop Pleasant View Garden Centre, Plough Wents Road, Chart Sutton, Maidstone, Kent ME173Sa

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. 

Need help?

Contact us at enquiries@birchallstheridingshop.com for questions related to refunds and returns.