Terms & Conditions

Terms & Conditions

www.birchallstheridingshop.com is operated by Birchalls The Riding Shop.

Our main trading address is:

Birchalls The Riding Shop

Pleasant View Garden Centre

Plough Wents Road, Chart Sutton

Maidstone, Kent

ME17 3SA

United Kingdom


The Website

This website (www.Birchallstheridingshop.com) and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy. Any information collected from users details such as name, address, contact information & transaction details will not be sold or passed onto any third parties. Sage Pay may collect information from transactions for fraud screening purposes but this is beyond our control.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses]. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

The purchase by you and the sale by us of the goods and products listed on this website are described in the following documentation.

    The Sale
        We agree to sell you goods as a dedicated retailer and as set by the following terms and product descriptions from within the website. The description of the goods, the price, VAT incurrence's, insurance options and liabilities and all delivery costs are laid out for you the customer throughout the site and ordering process. Your order will be confirmed both on screen and by email. Invoices will be available.
        We may, from time to time and at our sole discretion, vary the nature and/or the appearance of the goods we advertise, as long as these variations do not affect the material value of the product and its suitability as was advertised.

    Your Order
        The quantity, quality and description of the goods provided by us will be those presented by you in your order, providing that the order is accepted by us.
        We reserve the sole right to reject any order, reflected in the circumstances of availability of goods, current pricing levels, the confirmed acceptance of a suitable method of payment and the placement of you, the customer, within our delivery area. All circumstances will be considered, extraneous or otherwise.

        If in the circumstance of a price change due to the responsibility of a manufacturer, we reserve the sole right to subject goods we advertise to a different level of costing.
        All charges placed by us will be fully detailed to you, the consumer, throughout the website and within your invoice. Delivery charges and VAT incurrence's will be shown clearly and concisely before a commitment to order is necessary.

    Terms of Payment
        Your credit card will be charged for the full cost of the order upon receipt of said order, on the understanding that delivery will occur within 28 days. We endeavor to provide goods ordered within our set time scale of 28 days. However, in the unfortunate circumstance that a lead time for any order becomes greater than 28 days, unless previously stated at time of order placement, we will allow full cancellation and will reasonably refund any payment received. Upon checkout you will be transferred to the Sage Pay checkout screen using secure technology where you will be able to complete payment, once complete you'll be redirected to our website.
        If it is not possible to obtain payment from the source or account which you as the customer have specified, we reserve the sole right to cancel any order and/or contract we have with you, as well as the entitlement to suspend any further usage you may wish to have within the website. This does not affect any other rights you may have. This does not affect any other rights we may have.
        We will take all reasonable care to keep all information connected with your order as secure as is physically possible but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this website, unless this is solely due to our negligence.

        Any order placed will be delivered to the address and specification as stated by you at the placement of said order. We give you the customer the right to state where or how you would like goods to be delivered in the event you are unable to accept them personally. Responsibility is transferred to the third party delivery service and we waiver any right to responsibility once goods are tendered to their administration and care on the understanding we have kept to the terms specified in our policy and placed by you to the best of our ability.
        We aim to deliver all products within a lead time of 28 days. If an expected lead time should be greater than 28 days then a projected date of delivery will be clearly stated on the website. In the unfortunate event of circumstances beyond our control occurring, we will endeavor to get the order to you as quickly as is reasonably possible, having made contact with you and discussing any options available.
        Please note, we do not deliver outside of mainland Britain and all transactions are in £GBP.

    Risk and ownership
        The responsibility of risk of damage or loss to any goods provided by us passes to you once the goods have been delivered or left to any specification placed with your order.
        Only once goods have been successfully received and any orders completed is transfer of ownership complete. Until this time we still retain ownership rights of any product.
        Any goods purchased are not for general or private resale.

    Returns Policy
    At Birchalls the Riding Shop we will always try to provide you with exactly what you have requested and ordered, in a condition that is acceptable to both you, as the consumer, and us, as the retailer. However, understandably, in extreme circumstances, orders may not be to the satisfaction of neither you nor ourselves, in which case please review our returns policy as specified below.

        Incorrect Goods
        In the event that an item not placed by you within an order is received, a return within 28 days, provided the product remains unused and in original packaging, will be covered by ourselves with apologies.
        Damaged In Transit
        Should an item placed in an order arrive faulty, damaged or not as expected with no previous warning or contact from ourselves, a refund or replacement will be available within 28 days of receipt, providing said product is returned with packaging and delivery details. Please retain an order number and an invoice number for any returned goods.
        General Returns and Refunds
        Should an item not be to your satisfaction upon receipt, we will be happy to accept it back within 28 days of delivery and will offer a full refund to the value of the product. Please note, carriage fees for returns must be paid by you, the consumer, in these circumstances.
        If the item has been damaged, used or is not returned in its original packaging, we reserve the sole right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

    Cancellations Policy
    To cancel an order placed with us, customers must contact our sales team within 48 hours of placing said order. Please note, should an order already have been processed, we retain the right to charge a percentage for handling costs incurred by ourselves.


        The products we advertise and sell to you, the customer, we will strive to make sure are in the best possible order and of the best possible quality both when ordered and when delivered to and by you. Accordingly, we warrant that in the eventuality that the goods and products we supply are not covered by a manufacturer’s warranty, we guarantee that they will meet their specification and the way in which they are listed, at cost to ourselves.

    Our Liability
        We accept unlimited liability for death or personal injury caused by our negligence.
        Entitlement for a refund or replacement of a dysfunctional or faulty product or a product sent in error by ourselves is dependent upon the return of goods in a presentable manner, complete with original packaging and in a state that shows no usage.
        We shall not be liable to you in connection with any contract (including negligence), or otherwise for any loss of profit, anticipated savings or data that your business may suffer. We shall, however, be liable for losses that you suffer as a result of our breach of contract and that could have been contemplated by both you and us at the time the contract is concluded.
        These terms and conditions do not affect your statutory rights as a consumer.
        As we endeavor to guarantee the best service to our customers, we reserve the sole right to make changes to the products we stock and the appearance of the website on which the products are placed. This is in the best interests of the consumer. Please note, whilst we maintain our efforts in keeping our products as accurate to their descriptions as possible, changes in colour, size or manufacturer must be anticipated and accepted, with the proviso that any changes to the product will become changes in the description as soon as is reasonably possible.
        The content of the website is directed solely at those people that lie within our delivery area. We accept no responsibility for any distress caused due to this regulation.
        We assume no responsibility for the contents of any other websites or businesses advertised or shown within the Pleasant View Garden Centre or The One Stop Garden Shop domains.

    Matters beyond our control
    We will not be liable to you or in breach of any contract for delay or failure to perform due to a cause beyond our reasonable control.

        All of the written, photographic and design elements of the website, together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.
        None of this material may be used without our written permission. Single copies may be taken for single use or reference.
        All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. All unauthorised use of such a trade mark is unlawful.

    Complaints and Comments
    If you have any complaints or wish to contact us here at Birchalls the Riding Shop please use the contact form on the site or contact us by post at:

    Birchalls the Riding Shop

    Pleasant View Garden Centre
    Plough Wents Road
    Chart Sutton
    ME17 3SA

    Or by telephone on 01622 844104

    General Disclaimer

        Correspondence to you will be to the address, phone number or email address that you specify to us. It is important that you give us an accurate and valid contact details and update us with any changes so as to waiver responsibility from both parties.
        If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.
        To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

    Governing law and jurisdiction
    These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.